How do you verify reviews?
Every reviewer confirms their email, and every review passes our fraud checks before it goes live. We look for things like duplicate accounts, coordinated reviews and unusual patterns.
Why hasn't my review appeared yet?
Check your inbox for the confirmation email and click the link. Some reviews also need a manual check, which can take a little longer.
Why was my review declined?
It may have broken our Review Policy, or we couldn't verify it. We keep declined drafts for 90 days, so you can contact us if you think we got it wrong.
Do companies decide which reviews are published?
No. Companies can't approve, hide or remove reviews, and paying us doesn't change that.
How do I report a fake review?
Use Report on the review and tell us why. We investigate every report and remove reviews that break our rules.
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