Review Verification

We use a multi-step verification process that includes checking for a valid email, cross-referencing company details, and requesting supporting documentation from the user, such as a contract or Bill of Lading.

We need a valid email to communicate the status of your review and, occasionally, to ask for clarification on the shipment details you provided. This contact information is kept confidential.

No. The decision to verify and post a review rests solely with the Transportvibe moderation team. Companies can only flag a review for potential policy violations.

If a company flags a review, our team re-verifies the submission based on our internal documents and your provided details. We only remove a review if it violates our policy or cannot be substantiated.

While not always required, the absence of supporting documentation may make it harder to verify a claim, especially if the review is challenged or contains serious accusations. We review each case individually.

No. Once a review is posted, it is final. We recommend adding a follow-up comment to the original review to document the company's resolution or action taken.

Moderation rules are applied consistently to all reviews and companies, regardless of their rating or profile status. This ensures fairness and accuracy across the platform.

Reviews containing malicious, intentionally false, or legally defamatory statements will be immediately rejected and removed. Reviews must be truthful accounts of personal experience.