Who can leave a review
A review has to come from someone who dealt with the company. That's the whole test — not whether the outcome was good or bad.
You had a real interaction
You booked a shipment, or you got as far as a quote and a booking attempt. Cancelled and failed bookings count — they're often the most useful reviews there are.
You confirm your email
Every review is tied to a confirmed email address. Anonymous submissions are not published.
One review per company
You can review as many companies as you've used, but only once each. If you ship with the same company again and your experience changed, update your existing review rather than adding a second.
You're writing about your own shipment
Not something you read, not a friend's story, not a competitor's reputation. First-hand only.
Employees, owners, contractors and agents of the company being reviewed. Anyone paid, discounted or otherwise compensated to write a review. Competitors writing about rivals. Anyone writing on behalf of a company, whether an agency, a reputation-management firm, or a friend doing a favour.
How reviews are verified
Not every review can be verified to the same standard, so we don't pretend they are. Each review carries a label telling you exactly how much checking sits behind it.
The reviewer supplied a booking reference or order number that we matched against a real shipment with that company. This is the strongest label we issue, and these reviews carry the most weight in the TrustScore.
The reviewer's email address is confirmed and the account is in good standing, but no booking reference was provided or the reference could not be matched. The review is published and counts toward the score at standard weight.
The review has been flagged — by our monitoring, by another user, or by the company — and we are checking it. It stays visible with this label while we investigate, unless it contains something that has to come down immediately, such as personal information.
The review breached this policy. It is removed from public display and excluded from the TrustScore calculation entirely — not simply given less weight.
It's used once, to verify you, and is never displayed on the site or shared with the company you reviewed. See the privacy policy for how review data is stored and retained.
Reviews go live first, then get monitored
We don't hold reviews in an approval queue. A queue means somebody decides what the public sees before the public sees it, and that's a lever we'd rather not have.
What happens when you submit
Your review is screened automatically for the things that must never publish — personal information, threats, obvious spam. If it's clear, it goes live within moments and the company's TrustScore is recalculated to include it.
You'll get a confirmation email with a link to your published review.
What happens afterwards
Published reviews stay under automated monitoring for the patterns that indicate manipulation — bursts of reviews in a short window, clustered submissions, duplicated text, accounts created purely to post.
A human only gets involved when something is flagged or genuinely borderline. Nobody sits and hand-approves reviews one by one.
Publishing first means something occasionally slips through that shouldn't have. We think that's the better failure. The alternative — every review gated behind our approval — gives us quiet control over what the public reads about companies we may have a commercial relationship with. We'd rather remove a bad review in public than block one in private.
What belongs in a review, and what doesn't
The bar is low and the rules are narrow on purpose. Almost everything people want to say about a shipment is publishable.
Write about
- ✓Whether the price held. What you were quoted, what you paid, and whether anyone warned you before it changed.
- ✓Communication. Whether calls and messages were returned, and whether you were kept informed in transit.
- ✓Pickup and delivery timing. The window you were given and what actually happened.
- ✓Vehicle condition and the driver. Damage, care taken, professionalism at both ends.
- ✓How problems were handled. Damage claims, delays, disputes — how the company behaved when it went wrong.
- ✓Strong criticism. Bluntly, angrily, at length. Being unflattering is not a violation.
We remove
- ✗Personal information. Phone numbers, addresses, email addresses, licence plates, or the names of individual employees below management level.
- ✗Reviews for the wrong company.Common in this industry, where brokers assign carriers. We reassign it if we can identify the right company, and remove it if we can't.
- ✗Fabricated or incentivised reviews. Anything written by someone with no shipment, or written in exchange for money, a discount, or a refund.
- ✗Hate speech, threats and harassment. Targeting anyone on the basis of race, religion, sex, gender identity, disability, national origin or sexual orientation.
- ✗Advertising and spam. Promoting another company, affiliate links, or repeated identical text.
- ✗Content that is only about something else. A political argument, or a complaint about an unrelated business.
Swearing about a company that lost your deposit is a normal human response and we don't sanitise it. Directing abuse at a named individual is different, and that comes down.
What we will not remove, at any price
This is the part of the policy that matters most, because it's the part every other review site quietly compromises on.
Not for advertising spend, not for a sponsorship, not for a partnership, not as part of any commercial negotiation. There is no price, no package and no tier that includes review removal. If anyone offers you this on our behalf, they are not speaking for Transportvibe — tell us.
“The customer is wrong about what happened” is not grounds for removal. It is grounds for a public reply, which every company is entitled to post. Disagreement between a customer and a company is exactly the information other customers need.
If a company refunds or compensates a reviewer, the reviewer is free to update their review to reflect that — and many do. But we will not make removal a condition of a settlement, and we will not accept a request to remove a review on the grounds that the customer has been paid off.
A legal notice claiming a review is defamatory gets reviewed on its merits. Where a claim is substantiated we act. A letter alone does not remove a review, and we will say publicly that content was removed following a legal request.
Editing, updating and deleting
Edit or update
You can edit your review at any time from your account. Edited reviews show an “updated” timestamp, and the TrustScore is recalculated on the new content. Shipments often resolve after the fact — if the company fixed it, say so.
Delete
You can delete your own review at any time, for any reason, without explaining why. Deleting it removes it from public display and from the TrustScore calculation.
Stay anonymous-ish
Reviews are published with your first name and last initial. Your full name, email address and booking reference are never displayed.
A company that contacts you demanding you remove a review, or conditions a refund on removal, is breaching our terms for listed companies. Forward it to us— we act on it, and we don't tell them who reported it.
What companies can and can't do
| Action | Allowed | Detail |
|---|---|---|
| Reply publicly to any review | Yes | Free, unlimited, and displayed directly beneath the review. A considered reply to a bad review does more for you than removal would. |
| Ask customers to leave a review | Yes | You may invite customers to review you, as long as the invitation goes to all customers rather than only the happy ones, and nothing is offered in return. |
| Report a review for breaching this policy | Yes | With specifics. “This is a fake account” plus evidence is actionable. “This is unfair” is not. |
| Correct the company a review was left against | Yes | Misattribution is common in brokered shipments and we take it seriously. Provide the details and we'll investigate. |
| Offer discounts, refunds or gifts for reviews | No | Incentivised reviews are removed and repeated attempts are treated as manipulation. |
| Filter who gets asked to review | No | Surveying customers first and only inviting the satisfied ones — review gating — is manipulation and is treated as such. |
| Buy removal of a review | No | Not available at any price, in any package, under any agreement. |
| Contact a reviewer to demand removal | No | Including conditioning a refund or claim settlement on deletion. Breaches our terms for listed companies. |
How to report a review
Anyone can report a review — the company, another reader, or the person who wrote it. Use the flag icon on the review itself, or contact us directly.
Flag it
Select a reason and add anything that supports it. Evidence matters far more than assertion.
We acknowledge
You get a confirmation with a reference number within 24 hours.
We investigate
We check submission patterns, account history, booking records and the review's content against this policy. Target turnaround is 5 business days.
We tell you the outcome
Kept, labelled, or removed — with the reason. If it's removed, the TrustScore recalculates immediately.
If your review was removed and you believe that was wrong, reply to the removal notice with anything that supports your case — a booking reference, an invoice, a message thread. Appeals are looked at by someone who wasn't involved in the original decision.
How we find fake reviews
Auto transport has an industry-wide fake review problem, on every platform. Here's what we watch for.
Signals we monitor
- !Velocity spikes. A company receiving an unusual burst of reviews in a short window.
- !Clustered submissions. Multiple reviews sharing network or device characteristics.
- !Brand-new accounts. Accounts created solely to post a single review, especially in a batch.
- !Duplicated language. The same phrasing appearing across reviews that should be unrelated.
- !Reviews with no shipment detail. Generic praise or generic condemnation with nothing specific in it.
- !Coordinated negatives. Attack campaigns against a competitor are treated exactly like fake positives.
What happens when we find them
Confirmed fake reviews are removed and excluded from the TrustScore entirely — they don't get a reduced weight, they get zero.
Accounts created to post them are closed. Where a company is found to have organised or commissioned fake reviews, we may display a manipulation notice on its profile, and repeated or serious cases can result in removal from our recommendation tools.
Fake reviews cut both ways. A campaign of fake five-star reviews and a campaign of fake one-star reviews are the same offence and get the same treatment.
The TrustScore is built to be hard to move with volume alone. Recency, evidence volume and source weighting all limit how much any single burst of reviews can shift a score. See how the TrustScore works.
Reviews from other platforms
TrustScores draw on public review data from outside Transportvibe as well as reviews left here. The rules for that data are different, and worth understanding.
We link, we don't republish
For Google, Trustpilot, BBB and ConsumerAffairs we display each platform's aggregate rating and review count, and link out so you can read the reviews at the source. We do not reproduce other platforms' review text on Transportvibe.
This policy doesn't govern them
Reviews on other platforms are moderated by those platforms under their own rules, and we can neither remove nor reinstate them. If you believe a review on another site is fake, report it there. Our fake-review handling applies to reviews left on Transportvibe.
Review policy FAQ
Can a company pay to have my review deleted?
My review disappeared. Why?
Can I review a company I never actually shipped with?
Will the company know who I am?
How quickly does my review appear?
Does a bad review immediately drop a company's score?
Transportvibe's owner also owns a company listed here. Do its reviews get special treatment?
Shipped a car recently?
Good or bad, your experience is what makes the next person's decision an informed one. It takes a few minutes.