Contact us
Need help with vehicle shipping? Reach out to us via email at info@transportvibe.com, call 1255, or check our FAQ for quick answers. We’re here to make your transport experience hassle-free!
Frequently asked questions
Have questions? Our FAQ section provides clear answers about our services, pricing, shipping options, delivery times, and more. Browse through the topics to find what you need, or reach out to our support team for further assistance.
How do carriers join the network?
Carriers apply online by submitting an application along with proof of insurance, licensing, and other required documentation.
What tools are available for carriers to manage shipments?
The dashboard provides features for tracking assignments, communicating with clients, updating statuses, and accessing 24/7 support.
How are carrier performance reviews handled?
Client ratings after each delivery are factored into performance reviews, affecting job prioritization and account evaluations.
What is the complete onboarding process for new carriers?
New carriers must complete an online application, pass a verification process, and complete a brief training module before accessing the job portal.
How long does the approval process typically take?
The process usually takes between 3–5 business days, depending on the completeness of the submitted information.
Are training sessions provided during onboarding?
Yes—online tutorials, webinars, and instructional guides are available to help carriers navigate the platform.
What documentation is required for registration?
Required documents include proof of insurance, a driver’s license, vehicle registration, and any applicable state or federal permits.
How is technical support provided?
Technical support is available 24/7 via live chat, phone, and an online help center.
