Question 1

What is Transportvibe?

Accepted Answer

Transportvibe is a neutral, information-based review platform for the auto transport industry. Our purpose is to help consumers make informed decisions when choosing a car shipping company.

Question 2

Does Transportvibe ship cars?

Accepted Answer

No. Transportvibe is not an auto transport company, broker, or carrier. We do not arrange or manage the actual shipment of vehicles.

Question 3

What is the main goal of Transportvibe?

Accepted Answer

The main goal is to promote transparency and safety in the auto transport industry. We do this by providing honest service pricing, customer reviews, company ratings, and crucial licensing information.

Question 4

How does Transportvibe help users?

Accepted Answer

Users can read verified customer feedback, check a company's official license status (USDOT/MC numbers), and compare different service providers in one location. This helps users avoid scams and unreliable companies.

Question 5

Is Transportvibe free to use?

Accepted Answer

Yes. Accessing company profiles, reading reviews, comparing providers, and checking FMCSA licensing data is completely free for all users.

Question 6

Where does Transportvibe get its company information?

Accepted Answer

Company details, including licensing and operating authority status, are sourced from the Federal Motor Carrier Safety Administration (FMCSA) database. Customer ratings and reviews are provided directly by verified users.

Question 7

Can companies pay to have bad reviews removed?

Accepted Answer

No. Companies cannot pay to remove or hide legitimate, verified customer reviews. Our policy ensures that all feedback remains visible to maintain transparency.

Question 8

Is Transportvibe affiliated with any specific auto transport company?

Accepted Answer

No. Transportvibe is an independent platform. We maintain a neutral position to provide objective information and an unbiased view of the industry.

Question 9

How do I create a new reviewer account?

Accepted Answer

Click the "Sign Up" or "Create Account" link on the website's navigation bar. You will need to provide a valid email address and create a secure password.

Question 10

Why do I need to create a reviewer account?

Accepted Answer

An account is required to write and submit a review about an auto transport company. This process helps us verify that you are a genuine customer who used the service.

Question 11

How do I log into my existing account?

Accepted Answer

Click the "Login" button and enter the email address and password you used during registration. You will be directed to your reviewer dashboard.

Question 12

What should I do if I forgot my password?

Accepted Answer

Click the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a link to reset your password.

Question 13

How long does it take for my account to be activated?

Accepted Answer

Your account is typically activated immediately after you verify your email address. You will receive an email with a verification link shortly after signing up.

Question 14

What is my Reviewer Profile used for?

Accepted Answer

Your Reviewer Profile allows you to manage your submitted reviews, track their status (pending, posted), and update your personal account settings.

Question 15

Can I use the same email address for multiple reviewer accounts?

Accepted Answer

No. Each reviewer is limited to one account, which must be associated with a unique, valid email address.

Question 16

How can I change the email address associated with my account?

Accepted Answer

You can update your registered email address by navigating to your account settings within the Reviewer Profile dashboard. You will need to re-verify the new address.

Question 17

How can I change my password?

Accepted Answer

Log in, go to your account settings, and select the option to change your password. For security, you will be prompted to enter your current password before setting a new one.

Question 18

Can I delete my reviewer account?

Accepted Answer

Yes. You can request account deletion through the account settings page. Deleting your account will remove your access and anonymize or remove any reviews you have submitted.

Question 19

Will my personal information be public on my reviews?

Accepted Answer

No. Only the display name or alias you choose will be visible with your review. Your personal email address and full name are kept private.

Question 20

Why did I not receive the email verification link?

Accepted Answer

Please check your email spam folder. If you still cannot find it, ensure you entered the correct email address during sign-up and request the verification email be resent.

Question 21

How do I write a review for an auto transport company?

Accepted Answer

Once you are logged in, you can see “Write a Review” on your dashboard. You can also search for the company's profile on Transportvibe and click the "Write a Review" button. You will then fill out a form detailing your experience and rating.

Question 22

Do I need a USDOT or MC number to submit a review?

Accepted Answer

No, you do not need these numbers. However, you will need to provide the company name, the service dates, and details that help verify you used their service.

Question 23

How long should my review be?

Accepted Answer

Reviews should be detailed enough to explain your experience, typically between 100 to 500 words. Please focus on facts, service quality, and the outcome of the shipment.

Question 24

What details should I include in my review?

Accepted Answer

Include the shipment route (origin/destination), the date of the service, the vehicle type, and whether you dealt with a broker or a carrier. Detail what went well and what did not.

Question 25

Can I submit a review anonymously?

Accepted Answer

We require an active reviewer account for submission, but your public display name can be an alias to maintain privacy.To submit content, a reviewer account must be active. However, you can use an alias as your public display name to ensure your privacy is protected.

Question 26

Can I edit a review after it has been submitted?

Accepted Answer

You have complete control over the content of your submission and always have the option to return and modify, revise, or completely rewrite the review at a later date.

Question 27

What types of content are not allowed in reviews?

Accepted Answer

Reviews must not include hate speech, harassment, vulgar language, personal attacks on employees, or any content that violates the law.

Question 28

Can I review a company I only got a quote from but did not use?

Accepted Answer

No. Reviews must be based on a completed transaction where the company was hired for a service. Reviews based only on quote solicitation will not be approved.

Question 29

Can I upload photos or documents with my review?

Accepted Answer

Yes, you can upload supporting documents like a Bill of Lading or contract or image of shipping day. These are used for verification purposes and are never made public until your authorization.

Question 30

How long does it take for a review to be posted?

Accepted Answer

To ensure transparency and rapid feedback dissemination, all submitted customer reviews are published instantly upon successful submission and verification.

Question 31

What happens if my review is rejected?

Accepted Answer

If your review is rejected, you will receive an email explaining the reason. You may be given an opportunity to resubmit a revised review that meets our guidelines.

Question 32

How many reviews can I write for one company?

Accepted Answer

You can only write one review per company for each distinct service transaction you use. Do not submit multiple reviews for the same shipment.

Question 33

How does Transportvibe prevent fake reviews?

Accepted Answer

We use a multi-step verification process that includes checking for a valid email, cross-referencing company details, and requesting supporting documentation from the user, such as a contract or Bill of Lading.

Question 34

What information is used for review verification?

Accepted Answer

We verify key details like the dates of service, the shipment cost, and the company name. If necessary, we may contact you for optional supporting documents like booking confirmations.

Question 35

Why do you need my contact information for verification?

Accepted Answer

We need a valid email to communicate the status of your review and, occasionally, to ask for clarification on the shipment details you provided. This contact information is kept confidential.

Question 36

Do companies have any say in whether a review is verified?

Accepted Answer

No. The decision to verify and post a review rests solely with the Transportvibe moderation team. Companies can only flag a review for potential policy violations.

Question 37

What happens if a company flags my review as fake?

Accepted Answer

If a company flags a review, our team re-verifies the submission based on our internal documents and your provided details. We only remove a review if it violates our policy or cannot be substantiated.

Question 38

What happens if I cannot provide supporting documentation?

Accepted Answer

While not always required, the absence of supporting documentation may make it harder to verify a claim, especially if the review is challenged or contains serious accusations. We review each case individually.

Question 39

Can I update my review if a company resolves the issue after it is posted?

Accepted Answer

No. Once a review is posted, it is final. We recommend adding a follow-up comment to the original review to document the company’s resolution or action taken.

Question 40

How are moderation rules applied?

Accepted Answer

Moderation rules are applied consistently to all reviews and companies, regardless of their rating or profile status. This ensures fairness and accuracy across the platform.

Question 41

What is the policy on defamatory or libelous content?

Accepted Answer

Reviews containing malicious, intentionally false, or legally defamatory statements will be immediately rejected and removed. Reviews must be truthful accounts of personal experience.

Question 42

How can I compare different auto transport companies?

Accepted Answer

Use the search bar to find companies, then review their profile pages. Each profile shows the overall star rating, customer reviews, and essential FMCSA licensing details for comparison.

Question 43

What is a company's Star Rating based on?

Accepted Answer

The Star Rating is a calculated average of all verified customer reviews posted on Transportvibe over a set period. It is constantly updated as new reviews are posted.

Question 44

What is the USDOT Number?

Accepted Answer

The USDOT (US Department of Transportation) Number is a unique identifier assigned by the FMCSA to commercial motor carriers. It tracks a company's safety performance, compliance, and inspection history.

Question 45

What is the MC Number?

Accepted Answer

The MC (Motor Carrier) Number is an operating authority issued by the FMCSA. It grants permission for a company to transport regulated goods, including vehicles, across state lines for hire.

Question 46

Do all auto transport companies need a USDOT and MC number?

Accepted Answer

Most companies operating across state lines and for compensation require both numbers. Companies without them are generally not authorized to legally engage in interstate commercial transport.

Question 47

How do I check a company's license status on Transportvibe?

Accepted Answer

On every company's profile page, we display a section with the company’s official USDOT/MC numbers and their current operating authority status pulled directly from FMCSA data.

Question 48

What does an

Accepted Answer

An "Active" status means the company is currently registered with the FMCSA and possesses the necessary operating authority and insurance to legally transport vehicles across state lines.

Question 49

What does a

Accepted Answer

A "Revoked" status means the company's operating authority has been canceled by the FMCSA. This could be due to insurance lapses, safety violations, or failure to comply with regulations.

Question 50

What does a

Accepted Answer

A "Not Authorized" status typically means the company's authority has been temporarily suspended. This often happens due to an expired BOC-3 process agent filing or an insurance coverage lapse.

Question 51

Why is checking the FMCSA status important?

Accepted Answer

Checking the status ensures you are hiring a legally operating, federally regulated company. Operating without authority puts your vehicle at risk and is a significant red flag for fraud.

Question 52

How can I verify if a broker is licensed?

Accepted Answer

Brokers must also be registered and have an MC number showing "Broker" operating authority. You can check their licensing status on their Transportvibe profile.

Question 53

What should I do if a company's license is listed as

Accepted Answer

Avoid booking with any company whose authority is "Revoked" or "Not Authorized." Hiring them means using an illegal, unregulated service, which is unsafe.

Question 54

What is the difference between an auto transport broker and a carrier?

Accepted Answer

A broker acts as an agent, connecting the customer with a carrier and arranging the shipment logistics. A carrier owns the trucks and physically transports the vehicle.

Question 55

What is an auto transport carrier?

Accepted Answer

A carrier, sometimes called a trucker, is the company or individual that owns the transport vehicle and performs the actual pickup and delivery of the car.

Question 56

What is an auto transport broker?

Accepted Answer

A broker is a licensed intermediary who uses a network of multiple carriers to find the best match for a customer's shipment needs, handling scheduling and negotiation.

Question 57

Which should I choose: a broker or a carrier?

Accepted Answer

A broker offers flexibility and access to a wider network, while a carrier may offer more direct communication and potentially a slightly lower price if you book directly.

Question 58

What is Open Auto Transport?

Accepted Answer

Open transport involves shipping your vehicle on an open, multi-car trailer. This is the most common, fastest, and most affordable method, though the car is exposed to the elements.

Question 59

What is Enclosed Auto Transport?

Accepted Answer

Enclosed transport involves shipping your vehicle in a fully covered and sealed trailer. This method offers maximum protection from weather and road debris and is often used for luxury or classic cars.

Question 60

What is door-to-door delivery?

Accepted Answer

Door-to-door means the carrier attempts to pick up and deliver your vehicle as close to your specified addresses as legally and safely possible. It may not be exactly at your doorstep if there are restrictions.

Question 61

What is terminal-to-terminal delivery?

Accepted Answer

Terminal-to-terminal requires you to drop off and pick up your vehicle at specific storage facilities or terminals managed by the company. This can sometimes be cheaper but adds time and effort for the customer.

Question 62

How long does auto transport typically take?

Accepted Answer

Transit time depends on the distance. Generally, coast-to-coast shipping takes 7–14 days, while shorter routes of a few hundred miles can take 1–5 days.

Question 63

What is the Bill of Lading?

Accepted Answer

The Bill of Lading (BOL) is a legal document that serves as a contract, a receipt of goods, and a condition report for the vehicle at both pickup and delivery. Always keep a copy.

Question 64

Why are pickup and delivery dates not always exact?

Accepted Answer

Auto transport involves coordinating multiple vehicles on one truck, and carriers can face unforeseen delays like traffic, weather, road closures, or mechanical issues.

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