Help Center

Business Help Center

Answers for transport companies using Transportvibe: claiming, plans, leads, reviews, placements and integrations.

Getting started

How do I claim my company?

Go to Claim your company, search for your company, and verify with your work email. We check your FMCSA authority and insurance. Once approved, you can sign in to your business dashboard.

Is claiming free?

Yes. Claiming, the Free plan and replying to reviews are always free.

How do I sign in?

Use Business Login with the work email you claimed with. Only companies that have claimed a profile can sign in.

How do I complete my profile?

Open Company profile in your dashboard. Add your logo, About text, services, coverage, locations, phone numbers and photos. The profile strength meter shows what's missing.

Plans & billing

What plans are there?

Free, Standard ($99/month), Pro ($149/month) and Enterprise. Compare them on Plans & Pricing.

What is the $699 onboarding fee?

A one-time fee paid with your company's first purchase. It sets up payments, lead delivery and your workspace, and is never charged again.

Which payment methods do you accept?

Credit and debit cards only: Visa, Mastercard, American Express and Discover. Manage cards under Billing > Cards & billing info.

How do I cancel?

Go to Billing and choose Cancel plan. You keep your plan until the end of the period you paid for, then move to Free.

Where are my receipts?

Billing > Payment history. Download any receipt, or export the list as CSV.

Leads & CRM

How do I get leads?

On Standard and Pro, quote requests sent to your profile arrive in your CRM automatically. You can also order leads by quantity under Order leads.

How many leads can I order?

Up to 50 per day. The limit resets at midnight in your account time zone.

A lead is invalid. What do I do?

Open the lead and choose Report lead within 7 days of delivery. We review reports within 5 business days and replace approved ones. See the Lead Purchase Terms.

Can I export my leads?

Yes, on Standard and Pro. In the CRM, choose Export and pick Excel or CSV. The export follows your current filters and dates.

Why can't I see leads on Free?

Leads are part of Standard and higher plans. Upgrade under Billing to start receiving them.

Reviews & TrustScore

How do I reply to a review?

Open Reviews, choose a review and select Reply. Replies are public, so keep them professional and factual.

Can I get a review removed?

We don't remove reviews because a company disagrees with them or pays us. If a review breaks our Review Policy, report it from the review and we'll check it.

How do I ask customers for reviews?

Share your review link from Partner program. Invite every customer the same way and never offer anything for a review.

How is my TrustScore calculated?

From verified review data, weighted and fraud-checked. Read How the TrustScore Works. Paying us never changes it.

Integrations & API

Which plans include the API?

Pro and Enterprise include the Leads API, webhooks and one-click CRM sync.

Which CRMs can I connect?

HubSpot, Salesforce, Zoho CRM, GoHighLevel, Pipedrive, and 5,000+ apps through Zapier. Open Integrations & API to connect.

How do I create an API key?

Integrations & API > Create key. Copy it straight away; we only show it once. See the API Terms.

Team & account

How do I invite a teammate?

Open Team & users and choose Invite teammate. Standard includes 3 seats and Pro includes 6; extra seats are $8.90 per month each.

What can each role do?

Owner: everything, including billing. Manager: reviews, leads, profile and documents. Agent: leads in the CRM only.

How do I change my password or turn on 2-step verification?

Settings > Security.

Still need help?

Email companies@transportvibe.com or call +1 (443) 388-0311. We reply within 2 business days. Have your company name or MC number ready.