The bait-and-switch quote (Major red flag)
The bait-and-switch quote
You get a quote well below everyone else. Then at pickup, or once your car is already loaded, the driver wants more money. You are in no position to say no.
“Quoted $750. Driver demanded $1,100 after loading. Had to pay or lose my car.”
Major red flag
Large upfront deposit (Major red flag)
Legit brokers collect $0 to $200 at booking. Any company demanding $400 or more before a carrier is assigned, especially by wire transfer or Zelle, is a serious warning.
“They asked for a $600 wire transfer to 'hold the spot.' Then went silent.”
Major red flag
No FMCSA operating authority (Major red flag)
Every legit broker needs active FMCSA broker authority. If a company can't give you their MC number, or it comes up inactive at safer.fmcsa.dot.gov, walk away.
“The MC number they gave was revoked. No insurance on file. Still operating.”
Warning Sign
“Price subject to change” language (Warning sign)
Any contract language suggesting the price can change after booking, subject to carrier availability, or final price determined at pickup is a contract designed to enable price changes.
"Contract said 'estimated price only.' That was the warning I missed."
Warning Sign
Suspiciously perfect review profile (Warning sign)
200+ reviews that are all five-star, all recent, all generic, and none mention a specific route or vehicle. That profile needs a closer look. Real ones are always a mix.
“Every review said 'Great service, highly recommend!' No specifics at all.”
Warning Sign
Disappears after booking (Warning sign)
The broker answers every call until they have your deposit. Then they get hard to reach. Pickup dates slip. Updates go vague. This is how most serious disputes start.
“Answered every call before booking. Then nothing. Had to track down my car myself.”