Privacy Policy

Transportvibe, Inc. ("Transportvibe," "we," "us," or "our") is the "data controller" for the personal data we collect through transportvibe.com and related services (the "Platform").

We're incorporated in Delaware, USA. Our address is 1209 Orange Street, Wilmington, Delaware 19801. For privacy questions, email our Privacy Team at privacy@transportvibe.com.

This policy covers everyone who uses the Platform: customers researching auto transport, people leaving reviews, people requesting quotes, brokers and carriers with a company profile or business account, and anyone using the AI Advisor or Full Service.

What you give us directly

• Account info (when you sign up): your name, email, and a hashed password.
• Review content (when you post a review): the review text, star rating, shipment details like route, vehicle, and price, and any photos you add.
• Quote requests (Get Quotes, a company profile, the Red Flag Checker, or the AI Advisor): your name, email, phone number, pickup and delivery locations, vehicle details, shipping dates, and the consent you gave on the form.
• Shipment details (for Full Service bookings): pickup and drop-off cities, vehicle make, model, and year, pickup dates, transport type, and your phone number.
• Contact info (when you reach out to us): your name, email, and your message.
• Company profile info (if you're a broker or carrier claiming a profile): company name, MC number, contact details, locations, and business info.
• Business account info (for company teams): team members' names, emails and roles, documents you upload (like insurance certificates and W-9s), billing details, and API keys and integration settings.
• Payment info (for paid plans, leads and sponsored placements): credit and debit card payments are handled through Stripe. We don't store your card number ourselves.
• AI Advisor chats (when you use the AI chat): your questions and the AI's answers.

What we collect automatically

• IP address, for security, fraud checks, and showing you region-specific content.
• Browser and device type, so the Platform works well on your setup.
• Pages you visit and time spent, so we understand how people use the Platform.
• Referring URL, so we know where our visitors come from.
• Cookies and similar tech, for sessions, preferences, and analytics (more in Section 6).

What we get from other companies

Sometimes we get a little data from outside sources. If you sign in with a provider like Google, we get your name and email from them. For company profiles, we use public FMCSA records. We never buy personal data from data brokers.

We only process your data when we have a lawful reason to. Here are the four reasons we rely on:

• To deliver the service you asked for. Publishing your review, sending your quote request to companies, managing your Full Service shipment, or running your company profile and business account.
• For our legitimate business interests, like catching fraud, keeping the Platform secure, improving it, and protecting review integrity, as long as that doesn't override your rights.
• Because you said yes. This covers things like marketing emails, optional cookies, and calls or texts about your quote request. You can take back your consent any time.
• Because the law requires it. This covers tax records, FMCSA record-keeping, and responding to lawful government requests.

Running the Platform

We use your data to create and manage your account, publish your Verified Reviews, deliver quote requests to companies, handle Full Service bookings, verify your email before a review goes live, answer your support questions, process payments through Stripe, and manage company profile claims and business accounts.

Making the Platform better

We study usage patterns to improve design and features. We also use anonymized, aggregated chat data to improve the AI Advisor, and we build anonymized industry statistics.

Keeping things safe

We use your data to catch fake or manipulated reviews, fake quote requests, investigate policy violations, verify a company's FMCSA credentials, and protect the Platform's security.

Staying in touch

We send review verification emails, quote request confirmations, shipment updates, and account notices. We only send marketing emails if you opted in, and you can unsubscribe any time with the link in the email or by writing to privacy@transportvibe.com. Unsubscribing from marketing doesn't stop transactional emails like shipment updates. If you agreed to texts on a quote form, you can reply STOP to any text to opt out.

We never sell your data to data brokers or advertisers. We share it only in the cases below, and only as much as needed.

Companies that process data for us

Each one signs a data processing agreement and can only use your data the way we tell them to.

The company you reviewed

Your published review text and your first name and last initial are public and visible to the company you reviewed. Your email, full name, and anything you didn't publish stay private. We never hand those to the company.

Your Full Service carrier

If you book Full Service, we give the assigned carrier your name, phone number, vehicle details, and pickup and delivery address, just what they need to move your car.

Legal requests

If a court order, subpoena, or regulator like FMCSA, FTC, or law enforcement requires it, we may have to disclose your data. Where the law allows, we'll tell you first.

If we're acquired

If Transportvibe merges with or is bought by another company, your data could transfer to them. We'll notify you first and let you delete your account if you don't want that.

Cookies are small files your browser stores when you visit a site. We also use similar tools like local storage and session tokens. They keep you logged in, remember your settings, and show us how people use the Platform.

You can manage cookies in your browser settings, usually under Settings → Privacy or Tools → Options. Turning off the necessary ones will break parts of the Platform. We don't use ad cookies, don't allow retargeting, and don't share browsing data with ad networks. Sponsored placements on the Platform don't use cookies to track you.

We keep data only as long as we need it, to run the Platform, meet legal duties, or settle disputes.

Once we no longer need data, we delete it or scrub it so it can't be linked back to you. We may keep anonymized data indefinitely for research and statistics. Companies that received your quote request keep their copy under their own policies.

We use several safeguards to protect your data:

• Encryption in transit: everything sent between your browser and our servers is encrypted (HTTPS).
• Encryption at rest: sensitive stored data is encrypted.
• Password hashing: we never store your password as plain text.
• Access controls: only staff who need your data can see it.
• Secure API access: companies reach the Leads API only with their own revocable keys.
• Regular security checks: we audit our systems and test for weaknesses.
• Secure payments: Stripe handles card payments under PCI-DSS rules. We never store your card number.

No system is perfectly secure. If a breach affects your data, we'll notify you as the law requires, within 72 hours if regulators need to know, and as soon as possible if it affects you directly.

You have the rights below. To use any of them, email privacy@transportvibe.com. We respond within 30 days, sooner if the law requires it.

If you live in California, the CCPA and CPRA give you extra rights over your data. Residents of other US states with privacy laws, such as Virginia, Colorado, Connecticut and Texas, have similar rights, and we honor them the same way.

What we've collected in the past 12 months: identifiers (name, email, phone number, IP address), internet activity on the Platform, commercial info (your quote requests, subscriptions and payments), location info from your pickup and delivery addresses, and inferences we draw from your usage.

Who we sell or share it with: we "sell" identifiers, commercial info and location info to auto transport brokers and carriers when we deliver quote requests to companies that pay us. We don't sell or share data for behavioral advertising, and we don't knowingly sell data of anyone under 16.

Your rights under California law:

• Know. Ask what we've collected, where it came from, why, and who we shared it with.
• Delete. Ask us to delete it, with some exceptions.
• Correct. Ask us to fix inaccurate info.
• Opt out of sale or sharing. Use Do Not Sell or Share My Personal Information, or turn on Global Privacy Control in your browser, which we treat as an opt-out.
• No discrimination. We won't treat you worse for using these rights.
• Limit sensitive data use. We don't use sensitive personal data beyond running the Platform.

To make a request, email privacy@transportvibe.com with the subject line "CCPA Request." We respond within 45 days, with one possible 45-day extension if we tell you. You can also name someone else to make the request for you, with written permission.

The Platform isn't for children under 13, and we don't knowingly collect their data. If you're a parent and think your child gave us personal info, email privacy@transportvibe.com and we'll delete it right away.

Anyone between 13 and 18 needs a parent or guardian's OK to use the Platform, in line with our 18+ age requirement in the Terms of Use. In practice, auto transport isn't something minors use, so we don't market to or collect data from them on purpose.

The Platform links to outside sites, like Google, Trustpilot, BBB, ConsumerAffairs, Yelp, and company websites. Once you click through, that site's privacy policy applies, not ours.

We're not responsible for how those sites handle your data. Read their policy before you share anything. Linking to a site doesn't mean we partner with it or endorse it, beyond what our Terms of Use say.

The AI Advisor might mention other companies in its answers. That doesn't mean we have a data-sharing deal with them, unless you send them a quote request.

We may update this policy as our practices, tech, or the law change. When we make a real change, we will:

• Post the update here with a new "Last updated" date.
• Email registered users at least 14 days before it takes effect.
• Show a notice on the Platform for at least 14 days beforehand.

Using the Platform after a change takes effect means you accept it. If you don't accept a major change, stop using the Platform and you can ask us to delete your account.

We keep every past version. Email privacy@transportvibe.com if you need an older one.

Transportvibe, Inc. — Privacy Team