CAR HAUL DIRECT INC
CAR HAUL DIRECT INC has a TrustScore of 52 out of 100, placing it in the Caution category. While the broker demonstrates some strengths, particularly in communication and delivery timing, these positive aspects are limited and do not establish a fully reliable service reputation. Pricing and pickup timing show mixed feedback, and issue resolution appears to be a weaker area, reducing confidence in handling problems effectively. The company holds active FMCSA broker authorization, confirming federal registration but not guaranteeing service quality or reliability. Due to a relatively small and concentrated evidence base, customers should approach this broker with caution and carefully review terms and expectations before booking.
Reviews across platforms
What They're Good At & What to Watch
Where CAR HAUL DIRECT INC delivers
Communication is the clearest
Communication is the clearest positive area in the available reviews.
Delivery timing has some favorable feedback
Delivery timing has some favorable feedback, with more praise than complaints in that area.
Vehicle condition and driver
Vehicle condition and driver professionalism also receive some supportive mentions.
What to be aware of
Pricing feedback is mixed
Pricing feedback is mixed, so cost expectations may not feel fully consistent.
Pickup timing includes enough
Pickup timing includes enough complaints to keep scheduling confidence limited.
Issue resolution is a weaker area
Issue resolution is a weaker area, which lowers confidence in how problems are handled.
The published score is based on a limited public evidence base
The published score is based on a limited public evidence base, so the result is cautious rather than definitive.
Company information
Held by the carrier, not CAR HAUL DIRECT INC. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About CAR HAUL DIRECT INC
CAR HAUL DIRECT INC is identified in federal transportation records by USDOT 4321158 and MC 1685969.
FMCSA lists CAR HAUL DIRECT INC's USDOT registration status as ACTIVE and its broker operating-authority status as ACTIVE. These are the current federal registration and broker-authority statuses.
The FMCSA public record for CAR HAUL DIRECT INC begins in 2024; this is the earliest available federal record, not a verified founding date. CAR HAUL DIRECT INC arranges open transport and enclosed transport services listed in its company profile.
Customer ratings on Google average 4 out of 5 from 61 reviews, while Trustpilot shows a higher average rating of 4.7 out of 5 from 12 reviews. The Better Business Bureau reports no customer reviews or complaints but has not accredited the company and assigns no letter grade.
Customer feedback indicates stronger positive experiences in communication, pickup timing, delivery timing, updates tracking, vehicle condition, and driver professionalism. However, service themes such as pricing and issue resolution receive more frequent negative feedback, though positive experiences are still present within these aspects.
The external review platforms Google and Trustpilot collectively provide a moderately large and small sample respectively, generally aligning on strengths in communication and delivery-related themes but revealing concerns in pricing and issue resolution. The Better Business Bureau contributes no direct customer feedback to augment these insights, highlighting that available customer reports arise primarily from two online platforms, reflecting some diversity yet also notable limitations in service experience coverage.
