
FREEWAY AUTO TRANSPORT INC has a TrustScore of 45/100, which falls in the Caution range. Customers do report clear positives such as strong communication, professional drivers, and a good delivery record, which can make the booking process feel more organized. However, the score is held back by a high pickup delay rate and a vehicle damage pattern, which are more serious concerns than the smaller pricing variability note. That mix suggests you should verify timelines, coverage, and inspection steps carefully before booking. The evidence shows some dependable service traits, but not enough consistency to treat this as a low-risk choice.
Customers frequently note strong communication during the transport process.
Delivery performance is a relative strength, with good on-time delivery results.
Drivers are described as professional and courteous in the available feedback.
Pickup delays appear often enough to be a meaningful planning risk.
There is a vehicle damage pattern that deserves careful inspection and documentation.
Pricing can vary, so quotes and final charges should be confirmed in writing.
Issue resolution and tracking updates look less consistent than the best-rated service areas.
Held by the carrier, not FREEWAY AUTO TRANSPORT INC. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
FREEWAY AUTO TRANSPORT INC has a TrustScore of 45/100, which falls in the Caution range. Customers do report clear positives such as strong communication, professional drivers, and a good delivery record, which can make the booking process feel more organized. However, the score is held back by a high pickup delay rate and a vehicle damage pattern, which are more serious concerns than the smaller pricing variability note. That mix suggests you should verify timelines, coverage, and inspection steps carefully before booking. The evidence shows some dependable service traits, but not enough consistency to treat this as a low-risk choice.