Neptune Auto Transport Review: Honest Breakdown of Costs, Reviews, and Reputation

When searching for reliable Neptune Auto Transport reviews, understanding the experiences of past customers is essential. This blog dives into the details of this auto shipping company, covering everything from car pick up and delivery to pricing, communication, and service quality. 

Whether you need transport cross-country or local vehicle transportation, knowing how Neptune Auto handles each step can help you make an informed decision. We explore common themes in customer feedback, including timely deliveries, transparent pricing, and the challenges of working with brokers. 

If you're planning a move or need your car shipped, this comprehensive guide offers insights into what to expect from Neptune Auto Transport LLC. 

Ready to move forward? Get a quote today and discover how this transport company can meet your vehicle shipping needs.

Overview of Neptune Auto Transport Reviews

Checking the reputation of a car shipper is a vital step before you hand over your keys. You need to know if the company delivers on its promises or leaves you stranded.

Neptune Auto Transport maintains a presence on major review platforms. On Trustpilot, the company holds a 4.6 to 4.7-star rating based on nearly 500 reviews as of early 2026.These ratings suggest a high level of customer satisfaction. Many users report a seamless experience with timely pickups and clear communication.

Specific praise often centers on agents like Brad Williams and Monica. Customers appreciate their honesty regarding market rates and their ability to find carriers quickly.

The company frequently assists with car shipping Florida routes and cross-country moves. You will find that positive Neptune Auto Transport Review entries often mention cars arriving in "pristine condition."

Most positive reviews highlight the professionalism of the staff. You will see recurring mentions of "great communication" and "straightforward service" without the usual broker games.

• Communication: Agents keep you informed through every step of the process.

• Pricing Accuracy: Many customers found that the final price stayed close to the initial estimate.

• Speed: Vehicles often reach their destinations within the estimated three-to-five-day window for long distances.

However, no broker is perfect. Some negative feedback exists, primarily concerning third-party carriers.

You might encounter complaints about "bait and switch" pricing. In these cases, a driver arrives and demands more money than the broker quoted.

A few customers also noted persistent follow-up texts long after they decided not to use the service. To stay safe, you should always check a company's credentials via the FMCSA.

You can verify their legal authority by looking up their DOT and MC number on the SAFER website. This ensures the broker is properly licensed to handle your shipment.

If you are planning a move, check out our car transport guide benefits to understand your options. We help you make informed choices based on real data.

Neptune Auto Transport LLC Company Details

Verifying the legal identity of your broker ensures you are dealing with a legitimate business. Neptune Auto Transport LLC operates as a registered vehicle shipping agent based in New York.

The company is officially incorporated as Neptune Auto Transport LLC. While they primarily use this name, you might see them listed as Neptune Auto Transport on various review platforms.

• Official Name - Neptune Auto Transport LLC

• Primary Address - 2223 78th St, Brooklyn, NY 11214

• Secondary Address - 64 Quentin Rd, Brooklyn, NY 11223

• MC Number - 1384866

• DOT Number - 3824247

You can reach their team at (929) 758-1002. Their operations are led by Owner Feruza Abrorova and CEO Ibrahim Salah.

When you read a Neptune Auto Transport Review, you will often see praise for specific agents. John, Brad Williams, and Monica are frequently mentioned for their responsiveness and market expertise.

Knowing these names helps you confirm you are speaking with authorized staff. You should always cross-reference these details with FMCSA Company Data to ensure their registration is active and current.

If you are shipping a specialty vehicle, consider our luxury exotic car shipping options for enhanced protection. We help you find the right fit for your high-value assets.

Shipping Services Breakdown: What You Can Book Through Neptune

Choosing the right service ensures your vehicle arrives safely without breaking your budget. Neptune Auto Transport functions as a broker to connect you with various carrier types.

Open auto transport is the standard for most drivers because it is highly cost-effective. However, you must accept the exposure risk to weather and road debris. For added protection, enclosed transport is necessary for high-value assets. This method shields your car from the elements but typically costs 30% to 50% more than open shipping.

Neptune offers door-to-door delivery, meaning the driver picks up and drops off your car as close to your home as legal restrictions allow. You should have realistic expectations for narrow residential streets where large trucks cannot maneuver. If you are in a rush, expedited shipping secures a faster pickup window, though it significantly raises the price.

Their specialty vehicle shipping covers motorcycles, RVs, and boats across the country. They maintain strong route coverage for car shipping Texas and other major hubs. For inoperable vehicles, Neptune coordinates with carriers using specialized winches, which adds to your total quote.

While they handle domestic moves with ease, international shipping coordination often involves third-party logistics partners for port handling. You can learn more about these processes in our guide on how car shipping works. This Neptune Auto Transport Review highlights that they are a versatile choice for most domestic vs international auto transport needs.

Neptune Auto Transport Pricing Explained: Quotes, Deposits And Hidden Variables

Understanding the financial side of a Neptune Auto Transport Review is key to avoiding surprises. You need to know how quotes are calculated and what variables push your final bill up or down.

What Does Neptune Auto Transport Typically Cost?

Shipping costs vary based on distance and the protection level you choose. For short-distance routes under 500 miles, you can expect to pay between $1.50 and $2.50 per mile. This often results in a total of $550 to $800 for a standard sedan.

As you move into mid-range routes between 500 and 1,500 miles, the rate per mile drops, typically landing between $0.90 and $1.20. Cross-country moves over 1,500 miles offer the lowest per-mile rate, often under $0.60, but the total car shipping cost 2025 can exceed $1,500 depending on the season.

Vehicle size also dictates your quote. SUVs and trucks take up more space and weight on a trailer, often costing $150 to $300 more than a sedan. If you opt for enclosed shipping, expect to pay a 40% to 50% premium over open car shipping rates to secure that extra protection.

Why Prices Change After the Initial Quote

You should know that an initial quote is usually an estimate, not a binding contract. Prices change based on real-time carrier availability and market demand. If few drivers are on your specific route, the cost to secure a spot increases.

Seasonal spikes are a major factor in American auto transport. During the summer or the winter snowbird season, thousands of people move vehicles at once. This high demand drives up prices for everyone. Holiday weeks also see a surge as many drivers take time off, reducing the number of available trucks.

• Market Demand: Low carrier supply on your route raises the price.

• Urgency: Flexible pickup windows save money; fixed dates cost more.

• Fuel Prices: Carriers adjust rates based on current diesel costs.

Route popularity plays a role, too. Shipping between major hubs like Los Angeles and New York is often cheaper than moving a car between two rural towns. To understand these fluctuations, check out our guide on factors that determine your car shipping quote.

Payment Structure And Deposit Policies

Neptune Auto Transport operates on a two-part payment system. You typically pay a broker fee or deposit once a carrier is successfully scheduled for your move. This fee covers the work of finding and vetting the driver for you.

The remaining balance is usually paid directly to the driver at the time of delivery. Most carriers expect Cash on Delivery (COD) or certified funds like a cashier’s check. You must confirm if the carrier accepts digital payments like Zelle or Venmo beforehand, as personal checks and credit cards are rarely accepted at the delivery spot.

Cancellation policies are critical. If you cancel before a carrier is assigned, you can usually get a refund. However, once a driver is booked, the deposit is often non-refundable. To protect your wallet, always read the car shipping contract tips before signing. Be wary of any broker who asks for the full amount upfront before a driver is even found.

Delivery Timelines And Service Reliability

Predicting exactly when your vehicle will arrive is difficult because auto transport is a complex logistics network. You should expect a standard pickup window of one to five business days after your first available date.

Once your car is on the trailer, average transit times depend strictly on the total mileage. Short hauls under 500 miles typically take one to three days, while mid-range trips up to 1,500 miles take four to seven days. For cross-country moves, plan for 10 to 14 days.

Several factors commonly cause delays that are outside of a broker's control. Severe weather, truck breakdowns, and heavy route congestion can easily add 48 hours to your timeline.

Neptune handles communication by acting as the middleman between you and the driver. You should receive regular updates, but if a driver is late or reschedules, the dispatcher will provide a revised ETA.

If damage occurs, the carrier is legally responsible under the Carmack Amendment. You must note any issues on the Bill of Lading at the time of delivery. This Neptune Auto Transport Review confirms that while brokers mediate, the carrier's insurance pays the claim.

Worried about your vehicle's safety during transit? Read our guide to car shipping insurance to learn how to protect your investment from start to finish.

Real Customer Reviews: Praise, Complaints And Reputation Trends

Reading a Neptune Auto Transport Review helps you understand the gap between marketing and reality. You will find that experiences vary depending on the specific carrier assigned to your route.

What Customers Like About Neptune Auto Transport

Many users report a smooth booking experience when they first contact the company. You will often find praise for representatives like Brad Williams and Monica, who are noted for being helpful and responsive. They take the time to explain how the market works, which helps you set realistic expectations for your move.

Vehicles are typically delivered safely and in the same condition they were picked up. This reliability is a major theme in positive feedback, especially for standard open transport shipments. Customers often mention that Neptune offers competitive pricing compared to other brokers, making them a popular choice for budget-conscious shippers.

• Responsive Staff: Agents stay in touch via text and phone during the initial phases.

• Safe Delivery: Drivers generally respect the cargo and follow safety protocols.

• Market Transparency: Some agents are praised for being honest about why prices fluctuate.

If you are looking for cheap RV transport services, you might find their rates more appealing than larger, traditional brokers. Their performance on standard routes remains a strong point for the brand.

Most Common Complaints Reported Online

The most frequent issue you will encounter involves price increases after booking. You might receive an initial low quote, only to have it jump by hundreds of dollars once a driver is actually assigned. This happens because the broker must meet the carrier's current market rate, which can lead to "bait and switch" accusations.

Pickup delays or shifting schedules also frustrate many customers. You might be told a driver is coming on Tuesday, but they don't arrive until Thursday or Friday. Communication gaps often occur after the deposit is paid, leaving you wondering about the status of your vehicle.

• Disputed Refunds: Some customers struggle to get their deposit back after a cancellation.

• Carrier Issues: Poor service from the third-party driver is often blamed on Neptune.

• Aggressive Marketing: A few users report receiving persistent follow-up texts long after their quote request.

You can learn more about avoiding these pitfalls in our guide on how to avoid auto transport scams. Understanding these common car shipping mistakes helps you protect your time and money.

BBB Accreditation And Online Rating Analysis

Neptune Auto Transport LLC maintains a B+ rating with the Better Business Bureau. While they are accredited, you should look closely at their complaint resolution patterns. The company generally responds to negative feedback, often providing documentation to justify price hikes or scheduling shifts based on their terms and conditions.

Their ratings are typical for the broker industry, where high variability is common. Neptune currently holds a 4.6-star rating on Trustpilot based on nearly 500 reviews, which is higher than many competitors. This indicates that while systemic issues like price shifts exist, the majority of their customers walk away satisfied with the final result.

Review patterns suggest that your experience depends heavily on the agent you work with and the driver they hire. To ensure you are dealing with a legitimate entity, always verify their status via the FMCSA Company Data portal. Comparing Neptune to the 10 best car shipping companies can help you decide if they are the right fit for your needs.

Ready to see how Neptune stacks up against the competition? Visit our company reviews page to compare ratings, costs, and real customer stories before you book.

Is Neptune Auto Transport Legit or Risky?

Determining if a broker is legitimate requires looking past a slick website. Neptune Auto Transport LLC is a registered business based in Brooklyn, and their operational timeline shows they have successfully moved thousands of vehicles.

You must verify their legal standing through their DOT and MC number before committing. A legitimate broker must have active operating authority from the FMCSA to arrange your shipment.

Insurance transparency is a major factor in this Neptune Auto Transport Review. While the carrier’s policy is primary, Neptune should provide clarity on their contingent coverage. Always read the fine print in the contract regarding "guaranteed" dates, as these are often just estimates.

Watch for red flags like requests for wire transfers or untraceable payments. Before confirming, ask them: "Is the quote binding?" and "What is your refund policy if a driver isn't found?"

If you feel uneasy, compare them with other top 5 auto transport companies in the USA to see how their terms align with industry standards. You should also check our guide to car damaged during shipping to understand your rights if something goes wrong.

Addressing Your Top Concerns About Car Shipping

You likely have specific questions about how your move will work. These answers provide direct insights into the policies and features you will encounter when booking.

Can I pack personal items in car transport with Neptune?

You can typically leave up to 100 lbs of personal items in the trunk at your own risk. Most car shipping with personal items policies exclude high-value goods like jewelry or electronics from insurance coverage.

Does Neptune offer any car shipping military discount for PCS moves?

Yes, you can often secure a military car shipping discount by speaking directly with an agent. Active duty members should mention their status early to reduce the military vehicle shipping services for PCS moves total cost.

How does Neptune handle inoperable vehicle transport requirements?

Shipping a non-running car requires a carrier equipped with a winch or forklift. You must inform your agent beforehand, as this service adds a specific fee to your Neptune Auto Transport Review and total quote.

Are there specific college student car shipping reviews for Neptune?

Many students moving for the semester use Neptune for reliable, budget-friendly transport. You should check the ultimate guide to college student car shipping to see how to coordinate campus pickups and drop-offs efficiently.

What real-time tracking features does Neptune provide during transit?

While Neptune doesn't have a proprietary app, they provide smart ways to track car during shipping through direct driver updates. You can always call your dispatcher to get a precise GPS-based location update on your vehicle.

Who Should Use Neptune Auto Transport?

Choosing Neptune Auto Transport depends on your priorities regarding price and timing. This broker is a strong choice for budget-conscious shippers who need standard vehicle transport on popular long-distance routes. If you have a flexible schedule, you can often secure highly competitive rates by waiting for the right carrier.

However, Neptune is not ideal for customers who require guaranteed fixed pricing or exact pickup dates. Because they operate as a broker, the final market price can shift once a driver is assigned. For high-value vehicle owners, enclosed shipping offers essential protection, but you must weigh the 50% price premium against your car's total value. Always compare quotes from multiple brokers to ensure you are paying a fair market rate in 2026.

Ready to see your actual shipping costs? Get a Quote today to receive transparent pricing and compare the best available carriers for your specific route.