Is Trustline Carriers the smart choice for your vehicle transport? That depends on how they manage your shipment. The key fact is that Trustline Carriers operates as an active freight broker, not a direct carrier.
This brokerage model is common. It accounts for most car shipments in the U.S.,but it changes how you must vet the company. We cut through the sales talk to explain their business model and show you exactly how to make a confident transport decision.
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Overview of Trustline Carriers
Started in 2018, Trustline Carriers is a licensed freight broker, not a direct trucking company. They do not own or operate the trucks that move your vehicle. Instead, you pay Trustline Carriers to handle the logistics.
They use their active brokerage authority (MC-1661496) to contract with a network of vetted independent truckers. Their headquarters are in Orlando, Florida, but they coordinate transport across the entire continental USA.
Their operational model is straightforward. You get a quote for a door-to-door car delivery. Trustline then posts the load details to the industry-wide dispatch board. This method connects you with a carrier who has an open spot on their route.
If you are shipping a specialty vehicle, they arrange for the correct equipment, like enclosed transport or open-air service. You can check their official broker status yourself on the FMCSA website using their USDOT number.
Services Trustline Carriers Provides
As a broker, Trustline Carriers provides a full suite of vehicle transport services across the United States. They handle standard, specialty, and inoperable vehicles by matching your needs to a carrier's capacity.
You should understand the three main cost factors. Your final price depends on the method of transport (open vs. enclosed), the distance, and the route popularity. For instance, shipping from a major metro area like Los Angeles to Chicago costs less than a remote location in Montana. Quotes are generally valid for 7 to 14 days.
They specialize in finding transport for challenging loads. This includes inoperable vehicles which often add an extra $150 to $400 to the cost, depending on the carrier's winch requirements. They also offer expedited service, which costs 15% to 30% more than a standard shipment but guarantees a quicker pickup window, typically within 24 to 48 hours.
Trustline Carriers is particularly adept at handling specialized vehicle needs and seasonal routes, such as "snowbird" relocation from Northern states to Florida or Arizona. This requires a broker to have a wide network.
Open Auto-Shipping
Open auto-shipping is the most common and cost-effective method for your car transport. Your vehicle rides on a multi-car trailer, exposed to the same elements as it would be driving on the road. Carriers use these trailers for up to ten vehicles at a time, which keeps the price low.
You should expect this service to cost 20% to 50% less than enclosed shipping. This is the standard choice for everyday sedans, trucks, and SUVs. If you choose this method, prepare your vehicle by reading our guide on preparing your car for open car shipping.
Enclosed Auto-Shipping
Choose enclosed auto-shipping to provide maximum protection for your vehicle. The car ships inside a fully covered trailer, shielding it from weather, road grime, and debris. This service is necessary for classics, luxury cars, or custom builds. Expect to pay a premium for this security, as rates are usually 40% to 60% higher than open transport.
The carriers that offer this service are often specialized, and scheduling can sometimes take longer because fewer enclosed trailers are running specific routes. This service is essential if you are moving a high-value collector car.
Door-To-Door Shipping
Door-to-door shipping is standard practice for Trustline Carriers and most U.S. brokers. The carrier aims to pick up and drop off your vehicle as close to your specified addresses as possible. You do not have to drive to a terminal. The only limitations come from local laws, narrow streets, or HOA rules that prevent large trucks from accessing residential areas.
If a large truck cannot reach your location, the driver will call you to arrange a safe, nearby meeting spot, usually a large parking lot. For tips on managing your vehicle delivery, review 6 smart ways to track car during shipping.
Driveway Auto-Shipping
Driveway auto-shipping is another term for the convenient door-to-door service. It means the trucker comes directly to your home's curb or driveway.
Since most brokers offer this, it is not a unique benefit. You should focus on verifying the carrier's specific insurance and their safe driving record, which you can check using the official FMCSA data site. You must be present for the vehicle inspection at both pickup and delivery to sign the Bill of Lading and check for any existing damage.
Shipping to Hawaii
Shipping a vehicle to Hawaii is complex because it requires ocean freight in addition to land transport. Trustline Carriers coordinates with specialized terminals, primarily on the West Coast (California, Washington), which is where all vehicle transport to Hawaii originates.
This type of transport uses Roll-on/Roll-off (RoRo) or container shipping and often takes 7 to 14 days just for the ocean leg. You will face specific requirements for vehicle cleaning, fuel level, and proper documentation. Understanding the entire logistics chain is key when dealing with shipping a car to another state, especially overseas.
Shipping to Alaska
Moving a car to Alaska presents unique logistical challenges due to the long distance and remote destination. Most transport goes through a major hub like Seattle. The service involves land transport to a port, and then either a marine ferry or container shipment. The total transit time for car transport to Alaska often exceeds two weeks.
Because of the cold climate and remote routes, the cost is significantly higher than mainland shipping. We offer a resource to guide you through the logistics involved when you look into the ultimate guide to car shipping to Alaska.
Do you need reliable, transparent information before committing to a broker? Read authentic customer experiences and ratings of transport companies across the nation before you book.
Trustline Carriers Pricing Structure
Trustline Carriers uses an online quote method. You enter your details, and they provide an estimated price. That quote includes two main cost components: the carrier pay (what the trucker gets) and the broker fee (what Trustline keeps).
You should expect costs to vary significantly. Long-distance transport, like cross-country car shipping, has a lower cost per mile than a short-distance haul. Fuel prices, weather, and the popularity of the shipping lanes (e.g., I-95 corridor vs. rural routes) also cause price fluctuations.
Trustline Carriers requires an upfront deposit, which is the broker fee. You pay the remaining balance—the carrier pay—directly to the driver upon delivery. Always confirm the final price before dispatch, because rates can change daily based on truck availability. This model is typical, but you should always compare how broker pricing differs from a direct carrier.
Customer Communication And Support
Good communication is critical with any broker, and Trustline Carriers handles this as your point of contact. Expect a detail response time for initial quotes, typically within 24 hours.
However, transparency in updates can be challenging and public review portals show mixed thoughts from the people. On Reddit, we have found some negative review about Trustline carriers.
Since Trustline relies on independent truckers, the accuracy of pickup and delivery estimates depends on the carrier's real-time location. However, it has some positive reviews too on Trustpilot.
You may get a three-day window, but that window often narrows to four hours once the carrier is dispatched. We have a guide to help you manage this with who is responsible if a car is delayed in delivery.
Dispute handling usually falls to the carrier's insurance for any damage claims . For service complaints or billing issues related to the broker fee, you contact Trustline Carriers directly. Always document any damage right on the Bill of Lading at drop-off. If a car gets damaged, you need to understand the process for guide to car damaged during shipping.
Delivery Timelines And Vehicle Safety
Pickup windows with Trustline Carriers are estimates. Since they use third-party drivers, the pickup window is typically 1 to 5 days from the "first available" date. Delivery windows usually fall within 3 to 10 days after pickup, depending on distance. The driver's route dictates the timing, so flexibility on your end helps.
Damage occurrences are rare, but they happen. Most customer complaints about damages come down to disputes over the initial inspection. You must document your vehicle's condition carefully on the Bill of Lading. When damage occurs, the claim process goes through the carrier's cargo insurance, not through Trustline Carriers directly. Knowing how to choose the right shipper matters when vetting safety.
What Other Customers Are Asking
Here are the most common questions people have when considering this broker for their vehicle transport needs.
Does Trustline Carriers offer storage options if I can't meet the driver?
No, Trustline Carriers does not offer storage. You should plan to be present for the entire door-to-door delivery. Failure to coordinate can lead to the carrier charging you a re-delivery fee or possibly leaving the vehicle at a remote terminal.
Can I pack personal items inside my car when using Trustline Carriers?
Most carriers prohibit personal belongings due to liability and weight. You can usually place up to 100 pounds in the trunk, but you must confirm this with the carrier dispatch first. We recommend reviewing how to avoid 10 car shipping mistakes before packing anything.
Does Trustline Carriers offer any guarantees on pickup dates?
Trustline Carriers only offers an estimated pickup window, typically 1 to 5 days, unless you pay for expedited service. No broker guarantees a specific date. Always read your contract to understand the terms for delays or cancellations. Review our guide on 5 car shipping contract tips.
What happens if the driver they assign cancels my shipment at the last minute?
If the assigned carrier cancels, Trustline Carriers is responsible for finding a replacement carrier, often at the same rate. However, if the rate increases, you may need to approve the new, higher price to avoid a long delay.
How can I check the insurance and safety ratings of the actual carrier they assign?
You must ask Trustline Carriers for the assigned carrier's USDOT and MC numbers. Use those numbers on the FMCSA's website to check their safety history and active insurance coverage. Always verify this information yourself.
Making Your Decision on Trustline Carriers
Deciding on Trustline Carriers means you accept the active freight broker model. Focus your research on their price transparency and communication.
Remember that Trustline Carriers coordinates the shipment, but an independent carrier moves your car. You must thoroughly vet the final carrier they assign using the FMCSA tools we discussed. They are a good option if you prioritize convenience and are willing to pay the fee for coordination. Compare their quote against other top brokers and carriers.
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