SGT Auto Transport
SGT Auto Transport holds a Trusted classification with a TrustScore of 75/100, reflecting a generally positive customer reputation across multiple major review platforms. Customers often praise the company's communication and delivery timing, which contribute significantly to its favorable standing. While most feedback is positive, there is a smaller, proportional share of mixed reviews concerning issue resolution, pricing, and pickup timing. This occasional variability does not overshadow the overall positive pattern but does prevent a higher score. The broker maintains active FMCSA authorization, confirming its current federal registration, though this does not guarantee service quality. Overall, SGT Auto Transport is a cautiously positive choice for those comfortable with typical booking diligence and written terms verification.
Reviews across platforms
What They're Good At & What to Watch
Where SGT delivers
Broadly favorable ratings across Google
Broadly favorable ratings across Google, Trustpilot, BBB, and Consumer Affairs.
Communication is a recurring
Communication is a recurring strength in customer feedback.
Delivery timing is more
Delivery timing is more often praised than criticized.
The overall review pattern
The overall review pattern is positive enough to clear the Trusted threshold.
What to be aware of
Issue resolution has more mixed feedback than other service areas
Issue resolution has more mixed feedback than other service areas, representing a smaller share of reviews.
Some customers report concerns about pricing and pickup timing
Some customers report concerns about pricing and pickup timing, though these are less frequent.
BBB feedback is somewhat less favorable compared to other platforms
BBB feedback is somewhat less favorable compared to other platforms, indicating some variability in customer experience.
Company information
Held by the carrier, not SGT Auto Transport. If your vehicle is damaged, the claim goes against the carrier’s policy. Always photograph the vehicle before handoff and document any damage on the Bill of Lading at delivery before signing.
About SGT Auto Transport
SGT Auto Transport has arranged car shipping since July 2014, according to BBB. The Bohemia, New York auto transport broker books open car shipping, enclosed auto transport, door-to-door delivery, expedited shipping and motorcycle transport across the continental U.S. Hawaii moves go through ocean carriers such as Matson or Pasha, and full payment is due when you book one.
The size of your bill decides how SGT lets you pay. Nothing is due at booking. A deposit is charged when a carrier is dispatched, and the balance goes to the driver at delivery in cash, cashier's check or money order. For orders between $2,299 and $4,500, SGT accepts a credit card only after you sign its cardholder authorization form. Above $4,500, its terms require ACH, an electronic bank debit or Zelle.
Quotes hold for 7 calendar days. The pickup window usually runs 1 to 3 business days after your first available date. Need a firm date? SGT sells a Guaranteed Pickup Service on select routes for an added fee.
Canceling can cost $199, for example if you cancel before the pickup window ends or book with other brokers at the same time. Cancellations count only in writing by email. A card chargeback can add a $200 fee. On the plus side, SGT's deals page lists up to 25% off for snowbirds, up to 10% for military members, students and Sunday bookings, and $50 off for multiple vehicles, EVs, seniors, first responders and a few other groups.
SGT never takes possession of your vehicle. The carrier's cargo policy covers it in transit, and SGT's FAQ puts typical limits at $100,000 to $150,000 on open trailers and $250,000 to $3,000,000 on enclosed ones. Hidden damage must be reported to SGT within 24 hours of delivery.
SGT Auto Transport Corp. is based at 80 Orville Dr, Suite 100, in Bohemia, New York. BBB lists the business as started in 2014 and incorporated in September 2023. It holds active FMCSA broker authority (USDOT 2521690, MC-873392) and has been BBB accredited since October 2023.
