Does Broadway Auto Transport offer reliable vehicle shipping? Our data shows they have a high overall customer rating, but you must know about the other side of the story as well.

Broadway Auto Transport is a broker offering nationwide service, including open and enclosed transport, with high positive scores on sites like Trustpilot. This company’s customer profile shows a major disconnect: users praise agents’ communication, but others file complaints with the Better Business Bureau (BBB) over deposit refunds and sudden price hikes after the contract is signed.

Before you trust them with your vehicle, you need to see the full picture of their operations and safety data. You will get the facts here.

Ready to see how Broadway Auto Transport stacks up against the competition? Get the latest quote and compare services today before you book your next shipment.

Broadway Auto Transport – Company Overview

Broadway Auto Transport has been active for several years, though public records show different start dates. Some say 2016, but the Better Business Bureau (BBB) file was opened in 2023. The corporate location for Broadway Auto Transport LLC is 1 Maiden Lane, 5th Floor, in New York, NY.

When you check their records, you see a couple of key points.

• DOT/MC Numbers: The company is registered with the FMCSA under USDOT 3990000 and MC-1496533. You can verify this safety data directly on the government’s SAFER website.
• Operating Status: The FMCSA lists the entity type as CARRIER with one power unit and one driver. However, the Operating Authority Status is marked NOT AUTHORIZED. This is a major flag you should consider.
• Classification: Despite the carrier listing, Broadway Auto Transport operates primarily as an auto transport broker. This means they manage your shipment by contracting the job to an actual truck driver or carrier, rather than owning the trucks themselves. For more on this, check out our guide on how to choose the best auto transport service in the USA. 

As a broker, they leverage a large network of carriers. They handle national and long-haul routes, offering nationwide coverage across the United States. They aim to cover all 50 states for vehicles, motorcycles, and other equipment transport. This allows them to offer car shipping to any destination from state to state.

Company Structures Its Transport Process

When you need a quick quote, Broadway Auto Transport provides an online form and a direct phone number. They pull details like your vehicle type, origin, and destination to give you an initial price.

Dispatch and Assignment

The company operates as a broker, so they do not own the trucks. This means they must assign a carrier.

• Carrier Assignment: Once you pay the deposit, Broadway Auto Transport uses its network to match your shipment with an independent truck carrier.
• Dispatch Practices: You should receive an email notification as soon as a carrier is officially assigned, or “dispatched,” to your order. This notification is critical because, according to their policy, you can cancel and get a full refund only if they have not yet dispatched the order.

Communication and Delays

Positive reviews highlight clear communication from the agents. But the process can have issues, which you need to plan for.

• Schedule Changes: BBB complaints show that after a contract is signed, drivers often cannot meet the initial pickup time. They may try to delay the date or even demand a price increase to find a different carrier fast. This is why you must understand your rights if a car shipping company cancels at the last minute.
• Timeline: After booking, expect to hear from them within a few days when a carrier is found. Delivery timelines vary, but typically run from two days for short hauls up to two weeks for cross-country routes. We strongly recommend you get familiar with what affects your final car shipping quote. 

Services Of Broadway Auto Transport

Broadway Auto Transport works to cover every standard vehicle shipping need. As a broker, they offer a wide range of options by using different carriers in their network and they have successfully moved 1300+ vehicle in more than 10 years in business. 

Transport Types

• Open Carrier: This is the most common and cheapest option you can choose for everyday vehicles.
• Enclosed Carrier: This option gives your vehicle maximum protection from road debris and weather. It is usually recommended for luxury, classic, or specialty cars. If you need this, learn more about open vs. enclosed car shipping costs.
• Expedited Options: If you need your vehicle picked up fast, they advertise express car shipping services. This is not a guarantee, but it prioritizes your order in the dispatch process, often for an extra fee.

Specialty Shipments

Do you have something unusual to move? Broadway Auto Transport handles more than just standard sedans.

• Non-Running Vehicles: They support non-running or inoperable cars, which require special equipment like a winch to load. Always disclose this upfront. For a guide, see how to ship a non-running vehicle.
• Other Vehicles: They offer shipping for motorcycles, RVs, classic cars, and heavy equipment.
• Limitations: While they handle heavy equipment, remember that all carriers have strict weight and size limits. If your vehicle is modified or oversized, you must provide accurate dimensions to avoid delays or unexpected fees.

Pricing & Billing Transparency

When you ship your car, the price is not fixed. It changes based on the distance, vehicle size, and the current demand for truck space. Enclosed transport for your vehicle will cost 30% to 60% more than standard open carrier shipping. This is because fewer carriers offer enclosed service.

Cost and Fees

• Cost Samples: Customer reports show shipping costs ranging widely, with an average price near $730 for interstate moves. For example, a cross-country move from New York to California typically costs between $1,516 and $2,478.
• Deposit Requirement: Broadway Auto Transport requires a non-refundable deposit to book your order. This fee is often $200-$300 and goes toward the broker’s fee, not the driver’s total pay.

Refund Rules and Risks

This is where you need to pay close attention. Customer complaints to the BBB highlight a few common issues:

• Price Hikes: Many customers report that the total price was raised suddenly by the carrier after the contract was signed. This is the bait-and-switch tactic you must watch out for.
• Cancellations: If you cancel your shipping order after they assign a carrier, you lose your deposit. Broadway Auto Transport policy also states a $199.00 fee is assessed if you cancel at this stage. You should understand these fees before booking.

Customer Service Experience

Broadway Auto Transport receives highly polarized customer feedback. Many positive reviews highlight exceptional, professional service and clear communication from agents like Brian, Jim and Adam. Successful transports are often reported as smooth, quick, and stress-free, with vehicles delivered on time or early.

However, a serious, recurring issue is bait-and-switch pricing. Customers are quoted a low initial rate, but the price is significantly increased (often $200 to $500) just before pickup. This is linked to last-minute cancellations, as the company sometimes struggles to secure a carrier at the original, low price.

The service quality is inconsistent. A successful experience is highly dependent on the assigned agent and the realistic viability of the initial quote, which creates a significant risk for clients on strict schedules or budgets.

Crucial Questions Consumers Ask

Before you pay a deposit, you must have the answers to these five common queries about the shipping process and company policies.

How does Broadway Auto Transport handle a car damaged during shipping?

If damage occurs, you must report it on the Bill of Lading at delivery. As a broker, they help file the claim with the actual carrier’s insurance. Review our guide on car shipping insurance in the USA.

Is Broadway Auto Transport a fully licensed carrier or a broker?

They are listed as a carrier but operate primarily as an auto transport broker. This means they arrange transport and hire the driver. Check the FMCSA status yourself before you book.

Can I ship personal items inside my car with Broadway Auto Transport?

The standard answer is no. Carriers prohibit it due to liability and weight rules. If you pack items, they are not covered by insurance. You can read more about packing items in your car.

Where can I find unbiased customer reviews for Broadway Auto Transport?

Look beyond their website. Check consumer reports on platforms like BBB, Trustpilot, and Transportvibe. Comparing user experiences across review platforms helps you decide.

Are there any military or seasonal discounts available from Broadway Auto Transport?

Discounts are not always advertised directly. You need to ask your agent. They may offer better rates for military vehicle relocation or seasonal car relocation routes.

Should You Trust Broadway Auto Transport?

The data shows a split verdict for Broadway Auto Transport. On one hand, many users praise the agents for great communication and professionalism, which is vital in car shipping. On the other hand, the Better Business Bureau complaints about non-refundable deposits and sudden price hikes after booking are a serious risk you must consider.

Broadway Auto Transport reinforces their core role as an auto transport broker. So, as a reviewer our advice is simple: Use them, but proceed with knowledge. Always read the contract’s refund terms twice before you sign or pay any money.

Do not settle for just one quote. Compare trusted, nationwide carriers and get competitive rates for your specific needs right now.